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Content Designer at Nuance

May 2017 – present

  • Design framework for interactive virtual assistants (chat bots) via web and SMS
  • Analyze success of launched applications to tweak natural language comprehension over time
  • Process data from speech scientists to make recommendations on chat bot topic hierarchy

VUI Course Designer at Career Foundry

Apr. 2017 – present

  • Designed course material, quizzes, and rubrics for online course on Intro to Voice Design

Voice User Interface Designer at Emmi Solutions

November 2014 – present

  • Script and write sensitive health conversations to direct patients to resources via phone
  • Build documentation and user flows to communicate workflow to voice interface developer
  • Coach voice talent to read through script in sensitive tone appropriate for users
  • Conduct user research and analyze results of calls to improve future call design
  • Interview clients to build solutions that improve patient experience and population health

Freelance Writer and Content Strategist

May 2013 – present

  • Produce content strategies and marketing copy for startups during hackathon-style weekends
  • Work with Chicago area nonprofits, small businesses, and startups to implement social media plans, content strategies, and technical documentation
  • Design wireframes and prototypes for small to mid-size tech startups 

Technology Consultant – AmeriCorps VISTA at HandsOn Tech Chicago

August 2013 – August 2014

  • Provide Chicago nonprofits with free technology trainings and resources from industry leaders
  • Plan and organize nonprofit trainings and events with Chicago Google staff
  • Work on deep-dive consultations with select nonprofits to solve IT issues
  • Recruit skilled volunteers to assist nonprofits on specific technology implementation projects
  • Manage communications and web presences for the HandsOn Tech Chicago team
  • Develop communications plans and social media strategies for orgs throughout Chicago
  • Research and prepare content strategies for nonprofits to build their online presences and evaluate their digital outreach and engagement over time 

Educational Technology Assistant at MSU College of Arts and Letters

January 2013 – August 2013

  • Consult students and faculty in incorporating technology in College of Arts and Letters classrooms
  • Create a digital archive for 20 years of Muses, a MSU publication of college achievements
  • Host workshops for faculty and staff about educational technology related topics
  • Manage website content and create content strategies for the Creativity Exploratory, an innovative student workspace on MSU's campus

Writing Center Consultant at Michigan State University Writing Center

August 2012 – May 2013

  • Assist students on all stages of the writing process from brainstorming to editing
  • Consult students on video, web, or other digital projects
  • Host workshops on a variety of writing topics for students and staff at MSU

Undergraduate Research Fellow at MSU Creativity Exploratory

January 2012 – December 2012

  • Conducted personal research and facilitate peers' research projects
  • Collaborated in planning large-scale student events at MSU
  • Coordinated and led student workshops
  • Managed and edited web content
  • Wrote content for large email campaigns
  • Consulted MSU departments on best practices for social media presences and publications

Lab Supervisor at the Institute of Public Policy and Social Research

October 2011 – May 2012 

  • Promoted to Lab Supervisor from Survey Research position
  • Managed over 80 employees at a survey research facility
  • Supervised and monitored quality of data collected
  • Trained staff on specific survey protocols
  • Reviewed employee performance and made recommendations for improvement

Survey Researcher at the Institute of Public Policy and Social Research

October 2010 – October 2011 

  • Conducted telephone research surveys across the state of Michigan
  • Trained on specific high-stakes studies for the Michigan Department of Community Health
  • Communicated daily with respondents about sensitive health and public policy topics 


Awards and Engagement

Drum Coach at Girls Rock Chicago

  • Teach drum lessons yearly for campers during week long summer arts camp

HASTAC Research Fellow (Humanities, Arts, Sciences, and Technology Advanced Collaboratory)

  • Selected to attend 2013 HASTAC Toronto conference as part of a national collective of undergraduate, graduate, and staff researchers at universities.

Tutor at 826CHI

  • Tutored youth on literacy projects, and planned fundraising events at Chicago's chapter of 826 National writing centers. 

ESL Literacy Lab Tutor at Pechkam Inc.

  • Organized and led small classes of second-language English learners to improve their proficiency for G.E.D and U.S citizenship testing.

ESL Adult Classroom Leader at Lansing Refugee Development Center

  • Led evening classes for beginning second-language English adult refugees in the Greater Lansing area.

2012 Digital Humanities Summer Camp for Girls at MSU College of Arts and Letters

  • Hosted a week long summer camp for middle school girls to storyboard, film, and create their own digital video projects.